Who we are
instoor is run by a team in Tielt, Belgium. These terms are the agreement between you, the shop owner, and us.
1.1These Terms of Service ("Terms") apply to every use of the instoor platform, websites and related services ("Services"), provided by Villaratio BV, with registered office at Oude Kapellestraat 14, 8700 Tielt, Belgium, enterprise number BE 0728.924.019 ("instoor", "we", "us").
1.2By creating an account, you ("Merchant", "you") accept these Terms on behalf of yourself and the business you represent.
Your account
You need one account per shop. Keep your login safe and your details up to date.
2.1You must be at least 18 years old and act for business purposes to open an account. You are responsible for all activity under your account and for keeping your login credentials confidential.
2.2Each account receives a subdomain (yourshop.instoor.com). You can connect a custom domain you own at any time.
Plans and billing
Paid plans are billed in advance. We never charge a fee on your sales.
3.1Paid plans are billed 30 days in advance at the prices shown on the pricing page at the time of purchase. Prices exclude VAT unless stated otherwise.
3.2instoor does not charge transaction fees on any plan. Fees charged by your payment provider are set by that provider and are not controlled by instoor.
3.3You can upgrade or downgrade your plan at any time. Changes take effect from the next billing period.
Payments via Mollie
Your customers pay you directly through your own Mollie account. instoor never holds your money.
4.1Payments from your customers are processed by Mollie B.V. under a separate agreement between you and Mollie. instoor is not a party to that agreement and does not receive, hold or transfer funds on your behalf.
4.2You are responsible for complying with Mollie's terms, including any verification of your business they require.
Your store and content
What you put in your store stays yours. You are responsible for what you sell and how you describe it.
5.1You keep all rights to the products, texts, images and other content you upload ("Merchant Content"). You grant instoor a limited licence to host and display it only to provide the Services.
5.2You are the seller towards your customers. You are responsible for your own terms of sale, pricing, taxes, refunds, cancellations of reservations and consumer rights obligations.
Fair use
Use instoor for an honest business. No illegal goods, no spam, no attempts to break the platform.
6.1You may not use the Services to sell illegal products or services, to infringe the rights of others, to send unsolicited messages, or to interfere with the security or operation of the platform.
6.2We may suspend a store that breaks this section, after notice where reasonably possible.
Data and privacy
Your customers’ data belongs to you. We process it on your behalf, inside the EU, under GDPR.
7.1For personal data of your customers, you are the controller and instoor acts as processor. The Data Processing Agreement forms part of these Terms.
7.2How we handle your own personal data as a Merchant is described in our Privacy Policy.
Availability and support
We work hard to keep your store online. If something breaks, we tell you and fix it.
8.1We aim for high availability of the Services but cannot guarantee uninterrupted operation. Planned maintenance will be announced in advance where possible.
8.2Support is offered in English through the channels listed in the help center.
Liability
We are responsible for our part. Our liability is limited to what you paid us in the last 12 months.
9.1To the extent permitted by law, instoor’s total liability for any claim is limited to the fees you paid in the twelve (12) months before the event giving rise to the claim.
9.2instoor is not liable for indirect damage such as lost profit, lost data or loss of goodwill, except in case of fraud or intentional misconduct.
Cancelling
You can cancel anytime from your settings. You can export your data before you leave.
10.1You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period; paid fees are not refunded unless required by law.
10.2After cancellation you can export your data for 30 days. After that period, we delete your store data, except where we must keep it by law.
Changes to these terms
If we change these terms, we tell you at least 30 days in advance.
11.1We may update these Terms. We will inform you of material changes by email at least thirty (30) days before they take effect. If you do not agree, you may cancel before the change applies.
Applicable law
Belgian law applies. If we disagree, we first try to sort it out together.
12.1These Terms shall be governed exclusively by Belgian law. Any dispute arising out of or in connection with these Terms shall be submitted to the competent courts of the judicial district in which the registered office of Villaratio BV is located, without prejudice to any mandatory provisions of applicable consumer protection law.